Shipping policy

Shipping Policy

At CasaLuxe, we are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been received. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times are:

Europe: 7–15 business days
United States & Canada: 7–15 business days
Other international destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available), allowing you to track your package.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Lost or Delayed Packages

CasaLuxe is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. If your package is significantly delayed or appears to be lost, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, we may not be able to replace or refund the order.